You can download data using our Built-in reports or design your own Custom reports using the Report Writer.
Downloading a Report
Reports can be downloaded from Reports covering all pages and data. You can also download page specific data from Info & Stats of any page:
- Click the download button next to your chosen report.
- Set a Date range by selecting a preset or specifying a start & end date.
- Click the Download button.
On success, you will receive a pop-up dialogue box confirming that your report is downloading. Check your usual download folder to find a CSV file named after the report. You may receive a message stating "This date range or filter does not return any results!" - this means there is no data to return based on the date range specified or the filter criteria of the report.
Some built-in reports and all custom reports qualify as Premium. These reports are restricted to 3 records per download if you do not have access to Premium features. Premium reports are fully accessible if you are:
- A Plus or Pro plan member.
- Downloading a page specific report from a page that has been upgraded or using a template you own.
Report FoldersReports are listed in several folders/sections on-screen to help identify their use and status:
These reports satisfy the most common requirements and provide all the data we collect for your use. Built-in reports may be updated occasionally to reflect changes and development of the platform. To modify a Built-in report, click the duplicate button to create a copy and edit in the Report Writer. Please note that tracking reports are not currently customisable.
Shared Custom Reports
This folder displays all reports that have been created and shared by users in your organisation. All users can view, download or duplicate a shared report.
My Custom Reports
When you create a new report, it will be listed here by default for your own personal use. If you share a report, it will be moved to the Shared folder.
Unshared Custom Reports
This folder is only visible to users with the Admin Role, and displays all the reports created by other users but not shared. This listing can be useful to access reports of people who have left your organisation or to share a report of someone who does not have permissions (role) to do so.