Privacy Policy

At Visufund, we're committed to protecting and respecting your privacy.

This Policy explains what data we collect about you when you visit Visufund (visufund.com), how we use it, who can access it and the conditions under which we may disclose it to others, and how we protect it. This policy also explains your rights to access, modify or delete the data we hold about you.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Who are we?

Visufund is a Limited Company registered in England and Wales (company registration number 10141346). Our registered office is at 20-22 Wenlock Road, London, England, N1 7GU.

Visufund is the data controller for all personal data collected through this website. We are registered with the Information Commissioner's Office (ICO) in the UK, registration number: ZA510716.

If you have any questions regarding this Policy and our privacy practices, please contact us.

What data do we collect?

We collect certain information or data about you when you use visufund.com

We collect:

• questions, queries or comments, including your email address, if you contact us via the website.
• your personal contact details, which may include email address, home address & telephone number, when you make a charitable donation or create an account on the platform.
• your email address and subscription preferences when you sign up to receive emails from us.
• your IP address, and details of which version of web browser you use when you visit the website.
• information on how you use the site, using cookies and page tagging techniques.

How do we use this data?

We may use your data in order to:

• process any donation that you make.
• recall your marketing preferences.
• provide you with services from our website.
• notify you of changes to our services.
• send you communications that may be of interest to you, which you have consented to receive.
• improve the site by monitoring how you use it.

We retain your personal data in an identifiable form for as long as we have a legitimate reason to use the data and as required by law.

Our legal grounds for processing your personal data

Data protection laws require that, where we process your personal data, we must satisfy at least one prescribed condition for processing. These are set out in data protection law and we rely on a number of different conditions for the activities we carry out.

Contract

In many cases, the information described above will be provided to us by you because you want to use our services, and our use of your information will be governed by our Terms of Service. Giving this information to us is therefore your choice. If you choose not to give all or some of it to us, this may affect our ability to provide the services you require.

Consent

Where you have opted in to receive marketing communications from us, we will process your personal data to provide you with marketing communications in line with the preferences you have provided. You have the right to withdraw your consent at any time.

Our legitimate interests

We may process personal information for certain legitimate business purposes which are in our interests and enable us to enhance the services we provide, which we believe will also benefit our customers. This may include the following:

• where the processing enables us to enhance, modify, personalise or otherwise improve our services for the benefit of our customers.
• to identify and prevent fraud.
• to enhance the security of our network and information systems.
• to analyse and understand how people interact with our website.
• to identify and troubleshoot issues on our website.

Whenever we process data for these purposes we will always consider and take account of your rights. If you wish, you have the right to object to this processing by contacting us.

Who has access to this data?

When you use visufund.com, you agree that your data may be accessed by:

• Authorised employees of Visufund.
• Any Non-profit beneficiary that you have chosen to support through this platform.

When we pass your information to registered charities or non-profit organisations, they also become a controller with respect to your personal data. This means that they are responsible for their own compliance with data protection laws when they use your data, and all such use is subject to their own Privacy Policy. We advise you to check that you are are satisfied with their privacy policy before making a donation through this website.

Visufund will not share your data with any other third party unless we have a legal obligation to do so.

How do we protect your data?

We take data protection very seriously at Visufund to ensure that your data does not end up in the wrong hands. For example:

• We only store your data on secure servers in the European Economic Area (EEA).
• All personal identifiable information on transactions is deleted after five years, in line with our data retention policy.
• We ensure our staff are kept up-to-date regarding changes to Data Protection law, and that only authorised individuals can access your data for the purpose of fulfilling their job role.
• We encourage Non-profit account holders to create separate user accounts for security reasons and GPPR-audit purposes, and to disable user accounts when a colleague no longer requires access to the account (eg. if an employee leaves the organisation).
• We reserve the right to disable registered user accounts, where we detect suspicious activity, to ensure that your data cannot be accessed by any unauthorised person.

What are your rights?

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we will respond with one month of receipt of the request. Please contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint by contacting us.

You can also complain to the ICO if you are unhappy with how we have used your data.

By post:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Other information

Use of cookies

Visufund uses cookies to better the users experience while visiting the website. Where applicable, this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer/device. Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors. This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here. Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Links to external websites

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. Visufund cannot guarantee or verify the contents of any externally linked website. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website or its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by email. Visufund may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.