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Last updated: 11-05-2023

FAQ: General

What is Visufund?

Visufund is an online interactive visual fundraising platform. When a supporter makes a donation or leaves a message on a Visufund page, they can reveal something on a picture, eg. adding a star to the sky or lighting a virtual candle.

Visufund is a private limited company registered in England and Wales (company registration number 10141346). Our registered office is at 20-22 Wenlock Road, London, England, N1 7GU.

Is my organisation eligible to join and raise funds?

If you officially represent a registered charity or non-profit organisation in one of our supported countries, you can create a Non-profit account and fundraise through Visufund. We currently support Non-profit registrations from the following countries.

  • Australia - AU$ (AUD)
  • Canada - CA$ (CAD)
  • Ireland - € (EUR)
  • New Zealand - NZ$ (NZD)
  • United Kingdom - £ (GBP)
  • United States - $ (USD)

If you do not represent a registered charitable organisation in one of these countries, you can create a Personal or Group account instead.

Read more about our different account types.

How much does it cost?

It's free to join and publish unlimited pages using our extensive library of free templates, with no mandatory subscriptions. On our free Standard membership plan, we simply deduct a small fee of 3.9% from donations. We also offer optional membership plans and products to Groups & Non-Profits, giving you additional benefits such as Premium settings and lower platform fees.

Payment processing fees apply on donations, as determined by the charity's own Stripe account.

Visit our Pricing page for more information.

How long does it take to get started?

Literally a matter of minutes! The fastest we've seen was one charity who signed up for an account, published a page, and received their first donation in under 15 minutes!

Can we create a page using our own design/artwork?

Yes. Some of our templates allow you to upload your own artwork and images as part of the page design, such as our jigsaw templates and 'Create Your Own' series.

What data will we receive?

Please note that data is only available on Non-profit accounts.

All donor data is available through Visufund via downloadable CSV reports. You can configure your own marketing consent opt-ins and add custom questions to the checkout form, if required.

Read more about Reports.

Do you provide any analytics on pages?

Yes. On your Dashboard, you'll see real-time data about how many people are currently viewing your page, plus a graph summarising page views vs donations over a set period of time.

We also collect UTM tracking and referral data for analysis too. This allows you to see which referral links have generated the most views and donations.

Can we add offline donations to a page?

Yes, this feature is available on all Non-profit accounts.

Standard account holders can add up to 10 offline donations and messages to a page. If you have access to Premium. (eg. if you are on the Plus/Pro plan or have upgraded your page), you can add as many as you like!

Read more about adding offline donations to pages.

Can we change the web address or display the page on our website?

Yes. Before publishing your page, you can customise the web address in Page Settings. If you would prefer to promote your page using an alternative web address, you will need to set up a redirect link from your preferred address to your Visufund page.

You can also embed your page on your own website and display a live preview of it, by inserting a specially crafted HTML iframe element on your website.

Read more about embedding pages on your website.

What happens if we run out of objects on our page?

There is no limit to the number of donations or messages you can receive.

By default, your page will automatically expand onto a second page when there are no objects left on your first page, ensuring you never run out of available objects.

Non-profits and Groups have access to additional controls to adjust the auto-expand properties of their pages, if required.

Read more about expanding pages.

Is it possible to edit a donation message?

Yes. After making a donation, donors will receive an email with a link to view and/or edit their message. Depending on the page, this link may also be used to change the colour of their object, or add/remove photos attached to their message.

If you have a Group or Non-profit Account, you can also moderate and edit individual messages in the Messages section of Page Settings.