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Last updated: 16-06-2020

Moderating donor messages

This document is only applicable to charity users

When someone donates to one of your pages, your supporter may choose to leave a public message or photo with their donation. If the supporter wishes to edit their message, they will be able to do this using the link in their email receipt. Read more about how supporters can edit their own message.

Charity users can also edit these messages if required. To do this, you will need to be logged into an account with a Moderator role or higher.

To edit or moderate donor messages:

  • Log in to your Charity Account
  • Navigate to My Pages and select the page you wish to moderate
  • Click Donated Objects from the sub-menu at the top of the page
  • Click on the message you want to edit
  • Click the Edit Message button, and make the required changes
  • Click Continue
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