Last updated: 05-01-2021

Moderating donor messages

This document is only applicable to charity users

example of edit message button — Click on a message on a page your charity has published to see the Edit Message button. You will need to be logged in to your Charity Account with a Moderator role or higher to edit messages.

When someone donates to one of your pages, your supporter may choose to leave a public message or photo with their donation. If your supporter wishes to edit their message, they will be able to do this using the link in their email receipt. Read more about how supporters can edit their own message.

Charity users can also edit these messages if required. To do this, you will need to be logged into your Charity Account with a Moderator role or higher.

You can moderate and/or edit donor messages by following these steps:

View a page you have published
Click on any donated object on the page to view the message
Click Edit Message
Make any required changes to the message
Click Continue to save

You can also review all donor messages in Donated Objects. You will find this in the top menu when viewing your Page Settings.