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Last updated: 09-03-2020

Donation fees

Visufund is a private limited company registered in England and Wales (company registration number 10141346). Our registered office is at 20-22 Wenlock Road, London, England, N1 7GU.

Where your donation goes

The following example is based on a £10 donation to a UK charity on our Standard membership plan, using a UK debit card:

Donation£10.00Your donation (the amount charged to your card)
Gift Aid£2.50The amount of Gift Aid the charity can claim from HMRC, if declared
Platform fee£0.39Our fee of 3.9%
Payment processing fee£0.34Fee deducted by the payment processor (Stripe) - 1.4% + 20p
Net donation to charity£11.77Your donation plus Gift Aid, minus fees
Costs per monthnilOur Standard plan for charities is free
Setup costsnilWe do not charge any setup costs

Payment processing fees may vary by country.

We also offer a range of optional charity membership plans, which include additional features and no platform fees.

How you can be sure that your donation is safe

We have a procedure called ‘KYC’ (Know Your Customer) to verify the identity of any new charity who joins us. We accept registrations from registered charities in our supported countries; all their contact information is displayed in ‘About Page’ from the menu of all fundraising pages, which you can use to perform your own checks.

CountryCurrency
AustraliaAU$ (AUD)
CanadaCA$ (CAD)
Ireland€ (EUR)
New ZealandNZ$ (NZD)
United Kingdom£ (GBP)
United StatesUS$ (USD)

Our payment processor, Stripe, also has its own strict verification process to onboard new charity accounts, to prevent fraud and money laundering activity. Stripe is a PCI Service Provider Level 1, which is the highest grade of payment processing security. When you donate through Visufund, your donation is sent directly to a charity-owned Stripe account, and is not held by Visufund at any time.

If you have any doubts or concerns, we advise you not to donate and to contact us if you want to report a suspicious page.

Refunds and Complaints

Read our policy on refunds.

Find out how to make a complaint.

© Visufund Ltd 2015-2020 V2.3002
Registered in England & Wales No. 10141346