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Last updated: 06-10-2021

FAQs for Finance Teams

What is Visufund?

Visufund is an online visual fundraising platform. When a supporter makes a donation to a Visufund page, they can reveal something on a picture, eg. adding a star to the sky or lighting a virtual candle.

Visufund is a private limited company registered in England and Wales (company registration number 10141346). Our registered office is at 20-22 Wenlock Road, London, England, N1 7GU.

How much does it cost to use Visufund?

It's free to join and publish unlimited pages using our extensive library of free templates, with no mandatory subscriptions. On our free Standard membership plan, we simply deduct a small fee of 3.9% from donations. We also offer optional membership plans and template products giving you additional benefits such as advanced controls and 0% platform fees. Payment processing fees apply, as determined by Stripe.

How do we pay for membership plans and/or products?

Our preferred payment method is credit/debit card. At our discretion, we may also agree to issue an invoice for payment via bank transfer. Invoices must be paid within 30 days by BACS, CHAPS, or electronic bank transfer only. If you choose to purchase any plans or products, you will always receive an invoice by email for your financial records.

How are donations processed?

In order to accept donations on Visufund, charities are required to connect a Stripe account to the platform. Donations are paid directly into your charity's Stripe account, and are not held by Visufund at any time.

Stripe is a PCI Level 1 payment service provider trusted by millions of businesses worldwide, which allows payments to be made via debit/credit card or digital wallets (eg. Apple Pay). If you don't already have a Stripe account, you can create one from our website - this only takes a few minutes and does not cost anything to set up. Read more about connecting a Stripe account to Visufund.

We don't have a Stripe account. Can we use Worldpay or PayPal instead?

Unfortunately we do not offer any alternative payment providers. Stripe is currently the only provider that allows us to send donations directly to your account, whilst handling all the administration, via their innovative product called Stripe Connect. This automation helps us to keep our prices as low as possible, and ultimately will help you to raise more money. If your charity does not already have a Stripe account, you can create one for free in just a few minutes. Read more about why we think Stripe is the best payment processor for online donations.

How often will we receive payouts?

When donations are made, they are paid directly into your Stripe account. Stripe automatically deducts their payment processing fee and our platform fee (if applicable) from donations, and transfers the net value to your bank on a daily basis. You can change the frequency of payouts from your Stripe account, if required.

How can we reconcile payouts?

Each payout is made as a single transfer of the total sum of payments received since your previous payout. Stripe's payout reconciliation report provides details of each transaction included, and this report also contains the Visufund transaction number in the description.

Does Visufund collect Gift Aid? (UK only)

Visufund collects valid Gift Aid declarations from donors and provides you with all the details you need to process a Gift Aid claim in-house via your usual method. If required, you can download a Gift Aid Schedule report directly from Visufund using HMRC's approved format for easy submission.

Does Visufund issue official tax receipts to donors?

When a donation is made, the donor receives an email receipt featuring a link to view/edit their message, a short thank you note from the charity, and basic details about their transaction (eg. donation amount and charity registration number). As Visufund is registered in the UK, these may not be recognised internationally as official tax receipts; we would advise charities to issue their own tax receipts, if required. All donor data is shared with the charity, which you may use for this purpose.

What data will we receive?

All donor data is available through Visufund via downloadable CSV reports. You can configure your own marketing consent opt-ins and add custom questions to the checkout form.

To help with reconciling your accounts, you can download payout reports from Stripe that contain transaction IDs that correspond with the Visufund Transaction report.

Any further questions?

You'll find more information in Help, or feel free to contact us if you can't find the answer to your question.

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Registered in England & Wales No. 10141346