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Last updated: 30-09-2021

Charity Account settings

You can access your Charity Account settings from the Account Menu (icon top right) or from your Dashboard.

Charity Account

Your logo, contact details and description ('About the Charity') will be displayed on your Charity Profile Page, and in the 'About Page' section of every page that is published for you, including your own pages and those created by your supporters.

By default, your charity logo is displayed on all pages created by you and your supporters. On your own pages, you can upload an alternative logo to display in the Page Header, if required.

We recommend the following formats and specifications for your logo:

  • Landscape orientated version if available
  • PNG-24 file type (e.g. charitylogo.png)
  • Transparent background
  • High quality image, ideally at least 1000 pixels on one side
  • Minimal margin between logo and sides of image

Charity Details & Contact

  • Charity name: This should be your full charity name.
  • Charity number: Your registered charity number(s). If you have more than one (eg. if you are registered in multiple countries), separate the numbers with a space.
  • Website: Add a link to your website so your supporters can find out more about your great work.
  • Email: Add an email address here that you're happy to share publicly. Some charities prefer to use a general email (eg. rather than a personal address here.
  • Telephone: Add a phone number so your supporters can contact you with any queries. Like the email address, this should be a number you are happy to share publicly with your supporters.

Charity Address

Please provide us with your registered charity address. This should match the details on your website and with your country's Charity Commission, Charities Register or IRS to enable us to validate your account. We will use this address on any official paperwork (eg. invoices).

About the Charity

Write a general description about what your charity does here. You may already have a version of this on your own website under the heading of 'What We Do' or similar. This description is included on every page published for your charity, included those created by individuals, so try to avoid writing about any specific appeals. You'll have the opportunity to write a more focused Case For Support (in About Page) when you create a page.

Standard Thank You Message

Write a general thank you message here, which will be sent out whenever someone donates to you through the profile page or on one of your supporter's pages. This will become the default thank you message on your own pages too, which you can amend on each page if you want to write something more specific.

Stripe Account

In order to accept donations through Visufund, you'll need to connect a Stripe account. You can connect an existing account or we can help you create one. Read more about connecting a Stripe account.

Donor Checkout Settings (Marketing Consent)

You can set up the donation checkout form to allow you to capture marketing consent data. These settings are global and will appear on any page where your charity is the beneficiary, including supporter fundraising pages.

You'll be able to access all your donor data in Reports. It is your responsibility to ensure this data is treated lawfully and with the greatest care.

Opt-in Methods

If you would like to capture marketing consent, set the contact methods you use to communicate with your supporters:

  • Email
  • Post
  • Telephone
  • Text message

This will add a tick box to the donation form, inviting supporters to opt-in to future marketing from you and prompting them for contact details. You will be able to access this data in Reports.

Privacy Policy

Add a link to your charity's own privacy policy, which will be displayed as a link on the donation form. This link will also be shared with supporters, by email, when they publish a fundraising page for your charity.

Gift Aid Declaration (UK only)

Choose either the short or long version of the HMRC-approved Gift Aid declaration for the donation form. Please note we do not currently process Gift Aid claims on your behalf but we provide you with all the necessary data to do this in your usual manner. Read more about accessing your Gift Aid data.

Social & Brand

Add your social profiles and brand colours in this section to increase online engagement and speed up the process of creating branded visual fundraising pages.

Twitter Settings

If your charity has a Twitter account you can enter your username or handle here. When someone tweets from a page or contribution, your handle is included as part of the default tweet. You do not need to include the @ symbol.

Brand Colours

If you use specific colours in your marketing materials, enter the hexadecimal RGB reference numbers here from your brand guidelines. When you're creating pages, these colours will be listed whenever you are choosing colours for your page.

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