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Last updated: 20-06-2019

Adding questions to the donation form

This document is only applicable to charity users

You can add up to 3 additional questions on the donor checkout form. This is in Message Settings.

There are many occasions when you might want to ask your donors an additional question. For example, if you are holding an event for anyone who donates to your fundraising appeal, you could ask your supporters how many tickets they would like.

  • Question: This is the question you are asking the donor.
  • Answer options: Please list the answer options for your donors to select. Separate each option with a comma (eg. None,1,2,3,4,5). The first option in your list will be selected by default.
  • Enabled: This option will be displayed once you have completed the above settings. Set this value to Yes when you are ready to display this question on the donation form.
  • Reset: Click this to reset all the settings above.

Note: Please do not use these questions for marketing consent. Read more about how to capture marketing consent here.


The image below shows how the settings are configured in Message Settings. All fields have been completed and the questions have been enabled.

additional questions in message settings
Setting up the additional questions in Message Settings

This is how these additional questions are presented on the donation form.

example of additional questions shown on donation form
Additional questions shown on the donation form

Accessing data from your additional questions

You will be able to view each supporter's answers to your questions in Transactions. The data can also be downloaded using the Donation Transactions report.

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